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With decades of experience in IT but little with ISO 27001, CommonTime were looking for a solution to make the process as pain-free as possible.

The Challenge for CommonTime

CommonTime began their search for a solution to achieving ISO 27001 certification by considering both manual toolkit and Information Security Management System (ISMS) software options. They quickly recognised the need for an ISMS to ensure a fail-proof system which not only works for them but also aligns with their customer expectations.

“As a newcomer to ISO 27001 but with 10+ years experience in IT; dipping my toe into the compliance world quickly highlighted that we needed an Information Security Management System (ISMS) [but] to manually produce an ISMS worthy of a passable onsite audit was a daunting and potentially labour-intensive task.”

Dave Juby, Infosec & Infrastructure Manager – CommonTime

The Solution

In addition to the standard features of the online’s platform, as newcomers to ISO 27001, CommonTime took the additional support provided by Virtual Coach, which guides users through their ISO 27001 journey with advisory step-by-step videos.

The risk bank provides users with access to 106 risks, common among most organisations, which can be adopted and adapted. Along with the policy templates, this gave CommonTime a huge head start with their certification.

“ begins a user at 77% progress for ISO 27001 the minute they log on.”

The Journey

CommonTime achieved ISO 27001 certification within months with ease by using’s platform. Our virtual coach made it quick and simple for them to get certification within their desired time frame.

The platform gives CommonTime an in-depth understanding of how to think and engage with security and risk management, without having to employ additional expert resource. 


CommonTime liked that also allows for easy document storage in one central, cloud-based platform to streamline document sharing and update management.

“After finding, I booked in for an initial demo and it was clear that the team was completely au fait with ISO 27001 which put me at ease from the get-go. We identified where the platform could also be integrated with other internal business processes such as GDPR and Business and Product Risk Management.”

Customer Profile

Founded in 1994 and backed by more than 20 years of experience, CommonTime is a market leader in mobile communications systems for the NHS and Emergency Services.

Their secure, smartphone and desktop based messaging apps can be used as a direct replacement for pager devices typically used in these sectors along with enabling intelligent user and group chat and custom integrations to radically improve the speed, quality of communications, and compliance.

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Discover information security management in one powerful tool is used by these organisations

We’ve made more ISO 27001 progress in the last 2 weeks using than we have in the past year.

Tom Woolrych

Service and Support Manager, Workforce Development Trust

“Since using, the challenges around version control, policy approval and policy sharing are a thing of the past.”

Dean Fields

IT Director, NHS Professionals

“It is easy to use and has lots of good features, as a result it has become a really valuable tool for the business.”

Sacha Manson-Smith

Head of Technology, Beryl

“When we were audited by a prospective customer and showed her, her immediate response was ‘this is absolutely mind-blowing!’ She said she had never seen anything so good.”

Jonathan Young

CIO, FDM Group


Phone:   +44 (0)1273 041140