Safely move on from COVID-19

Recovering your ISMS.online account using your 2FA back-up code

If you are unable to access your 2FA device, you can recover your ISMS.online account using your back-up code.

To do this:

  1. Go to https://platform.isms.online
  2. Enter your login details and click ‘Sign in’
  3. Enter your backup code in the ‘Authentication code:’ field and click ‘Authenticate’