Build or upgrade your ISMS on our platform

Setting up two factor authentication (2FA)

Setting up two-factor authentication

Note: You will need a mobile device to hand to be able to set up two-factor authentication.

  1. Hover over your name/avatar in the top right of
  2. Click ‘My preferences’
  3. Click ‘Setup 2-factor authentication’
  4. Follow the steps on screen to complete this. Please ensure to keep your back-up code somewhere you can access without your mobile device (the back-up code is visible in step 3 of the on-screen steps).

If you are an administrator, you can find out more about how to view which users within your organisation have 2FA enabled here.

Removing two-factor authentication

If you have access to your account and would like to remove two-factor authentication for your account:

  1. Hover over your name/image and click on ‘My preferences’
  2. Click on the ‘Disable 2-factor authentication’ link
  3. Enter your password and click on the ‘Disable 2-factor authentication’ button

If you do not have access to your account and are unable to access your 2FA device, we first suggest that you attempt to log in using your back-up code.

To do this:

  1. Go to
  2. Enter your login details and click ‘Sign in’
  3. Enter your backup code in the ‘Authentication code:’ field and click ‘Authenticate’

If you do not have access to your backup code, or are a platform administrator and would like to remove 2-factor authentication for another user, see this guide.