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What to do if you forget your password


If you’ve forgotten what your password is or entered the incorrect password too many times when trying to log in, you will need to reset your password.

To do this, click the blue ‘Forgotten your password?’ link under the sign-in form on the login page.

Clicking this link will take you to the Forgotten password page. Enter the email address you usually use to log into and click Reset password.

This will trigger a password reset email to be sent to your inbox. This can take up to 15 minutes (but is usually much quicker) and may end up in your spam or junk folder so be sure to check both of those if it hasn’t come through.


Make sure you only click ‘Reset password’ once. If you haven’t received your email within 15 minutes, give us a call.

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Call us: +44 (0)1273 041140

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Phone:   +44 (0)1273 041140