Dubber achieves global ISO 27001 certification using ISMS.online
The Challenge
Like many other organisations, Dubber’s decision to undertake ISO 27001 was commercially driven. With customers increasingly demanding security assurances, ISO 27001 would further endorse its global excellence and underline its commitment to protecting customer data and information assets.
When Dubber approached ISMS.online it had already started the process of achieving ISO 27001 certification and, due to commercial imperatives, had set themselves an ambitious target for reaching Stage 1 within a month and Stage 2 within a further 5 months.
The scope of the ISMS covered three international sites, with the implementation project and certification being led from Australia. Whilst timing was a challenge, Dubber also needed to demonstrate that its three sites, working in three time zones, were fully engaged with the process but without interrupting ‘business as usual’.
Leading the implementation for Dubber, Franchere Chan commented,
“We initially worked with a consultancy to give us some early direction but it soon became apparent we needed a less rudimentary way to manage everything. As a technology provider, manual processes for the mass of documents, spreadsheets, and email exchanges for team contributions and reminders was simply too unwieldy.
We needed one centralised solution to help us streamline our implementation and ensure everything was in place to easily support the ISO audit processes. However, it was equally important that we had a solution that would enable us to maintain our ISMS without it becoming burdensome or labour intensive.”
Implementation Lead, Dubber
Based
Australia
Company Size
51-200 employees
Industry
Information Technology & Services
Compliance Frameworks
Dubber is the world’s most scalable call recording service and a disruptive innovator in the multi-billion-dollar telecommunications industry. The company’s platform has been adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific.
