Dubber achieves global ISO 27001 certification using ISMS.online

Dubber is the world’s most scalable call recording service and a disruptive innovator in the multi-billion-dollar telecommunications industry. The company’s platform has been adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific.

Like many other organisations, Dubber’s decision to undertake ISO 27001 was commercially driven.

With customers increasingly demanding security assurances, ISO 27001 would further endorse its global excellence and underline its commitment to protecting customer data and information assets. When Dubber approached ISMS.online it had already started the process of achieving ISO 27001 certification and, due to commercial imperatives, had set themselves an ambitious target for reaching Stage 1 within a month and Stage 2 within a further 5 months.

The scope of the ISMS covered three international sites, with the implementation project and certification being led from Australia. Whilst timing was a challenge, Dubber also needed to demonstrate that its three sites, working in three time zones, were fully engaged with the process but without interrupting ‘business as usual’.

Leading the implementation for Dubber, Franchere Chan commented: “We initially worked with a consultancy to give us some early direction but it soon became apparent we needed a less rudimentary way to manage everything. As a technology provider, manual processes for the mass of documents, spreadsheets, and email exchanges for team contributions and reminders was simply too unwieldy.”

Dubber quickly identified that in ISMS.online they had a ‘one-stop-shop’ for their complete ISMS.

Franchere said: “We didn’t want to waste time building complex spreadsheets and folder structures which still left gaps in how and where to maintain the required evidence on an ongoing basis. We wanted one secure place to manage it from.”

Dubber found that the ability to join up the complete ISMS, in particular, mapping risks to multiple controls where they could dynamically update the Statement of Applicability (SoA), also saved them significant time.

Dubber achieved its ISO 27001 certification goal and now has an ISMS which enables business as usual and supports its continued growth.

The team at Dubber also appreciated the ability to capture internal discussions, assigning and tasking all securely online,

We asked Dubber how ISMS.online helped when it came to their certification audit,

Franchere added: “While we had an understanding of the technical requirements of ISO 27001, it was ISMS.online that helped to bring it all alive quickly with structure and pre-built tools that enabled us to embed the ISMS across our international sites.”

ISMS.online does the heavy-lifting to give organisations a great head start in their implementation whilst the collaboration features make it simple to work across disparate teams as they build the ISMS that works for them.

This, coupled with Dubber’s commitment and focus, drove their early ISO 27001 success which acts as an endorsement of its commitment to information security.