Actual Experience speeds up their security audits by over 50% with ISMS.online

Actual Experience makes the digital world work properly by offering a sustainable work-from-anywhere digital human experience. Through data-driven insights, they provide customers with the clarity and confidence to build sustainable ecosystems within their organisations.

The Challenge

Actual Experience has a global audience of people leaders and IT leaders who rely on their digital workplace technology worldwide. Their customers are incredibly security-conscious, and not only hold ISO 27001 themselves, but also expect it from their supply chain. Naturally, information security was a top priority for Actual Experience and a turnkey to build trust and transparency among its enterprise customers.

“We felt we were already performing to the ISO 27001 standard as a result of our customers’ requirements, but wanted to show them that we took their feedback seriously. However, it was equally important that ISO 27001 certification wasn’t just a tick-box exercise – we wanted the process to bring value to our company as a whole.”
Bonnie Woodcraft Actual Experience

Actual Experience knew that achieving ISO 27001 would remove risk and effort from customers doing their own due diligence. Without the certification, they had to undergo extensive and time-consuming security audits, often slowing down their sales process. They needed a seamless solution to reduce the workload while providing evidence-based compliance – a central place customers could easily use and navigate when they audited them.

The Solution

ISMS.online’s pre-configured governance, risk and compliance tools enabled Actual Experience to get started immediately. Our experts worked with Actual Experience to accelerate their use of the platform by conducting an internal audit of their ISMS, which helped them quickly and efficiently address improvements and avoid any pitfalls.

“The audits we did through ISMS.online’s capable team have been helpful every step of the way. Initially, we received a lot of useful feedback that gave us the insight we needed to actively succeed. In following audits, they’ve focused in on our rough edges and helped us smooth them out.”
Bonnie Woodcraft Actual Experience

Actual Experience also appreciated our dynamic risk management feature which automated how they coordinate risks and treatment, saving them valuable time and effort. Actual Experience used our Assured Results Method and Virtual Coach guidance to navigate the different ISMS documents, policies and controls and create the required evidence for their ISO 27001 certification audit, with everything easily accessed and managed in one place.

“Our certification auditors were impressed with how organised we were and found our documents well arranged, easy to read and access, and thorough.”
Bonnie Woodcraft Actual Experience