Working with Resolver Group to turn trust into certainty
The Challenge
Providing this kind of service requires secure handling of large amounts of high value, personal data. So when Resolver got in touch with ISMS.online, it was with a singular objective. They wanted to achieve ISO 27001 certification to demonstrate the strongest possible commitment to information security to its customers, professional network and auditors.
They had gone through their Stage 1 audit, identifying a lot of improvement required. With just under six weeks to go to the Stage 2 audit, they sought out ISMS.online as the tool to help them manage and implement their corrective actions and improvements.
“I was tasked with expediting the process to ISO 27001 certification, using the best system to achieve the highest possible standard. Our intention was never to treat this as a box-ticking exercise. We wanted Resolver to fully benefit from the new controls brought in with ISO 27001, and the first step I took was to engage ISMS.online to help us do this.
I’d used ISMS.online previously, so the decision was one of the easiest I’ve ever made. The platform is so effective and easy to use; a brilliantly thought through set of tools, which holds your hand throughout the entire process.”
Chief Technology Officer, Resolver Group
Resolver Group is the market leader in consumer complaint resolution. Its extensive insight into consumer complaint data and innovative services helps it to champion better outcomes for everyone. Resolver offers a unique, independent online resolution service free of charge. It provides one place and one process to connect consumers directly to people who can resolve their customer service issues.
