Current roles
Compliance Success Manager
As a Compliance Success Manager (CSM) at IO, you will own the post-sale customer lifecycle, ensuring customers successfully adopt the platform, achieve their compliance goals and realise measurable value from their investment.
Help us scale smarter, faster, and with purpose
Since 2005, we’ve helped organisations achieve their goals through simple, sustainable, and scalable information security. What started as a solution to help UK police forces share sensitive data securely has grown into a global SaaS platform, IO – trusted by thousands of businesses worldwide.
We’re growing fast. Backed by private equity investment and with customers across the UK, Europe, the US, and APAC, we’re expanding our team and doubling down on our mission: to set the standard for information security management and deliver compliance confidence through our exceptional people, process, and platform.
That’s where you come in.
About the role
We’re looking for a Compliance Success Manager to join our fast growing, entrepreneurial business, operating in one of the most exciting SaaS markets. The opportunity for growth is significant and we’re looking for people who can help us take IO to the next level and grow with us along the way.
As a Compliance Success Manager (CSM) at IO, you will own the post-sale customer lifecycle, ensuring customers successfully adopt the platform, achieve their compliance goals and realise measurable value from their investment.
You will work closely with customers from onboarding through renewal and expansion, acting as a trusted advisor to security, compliance and IT leaders.
You will partner closely with Sales, Product and Support teams to ensure customers achieve long-term success while identifying opportunities to grow customer relationships.
What you’ll be doing
Customer Onboarding & Adoption
Lead onboarding for new customers, ensuring a smooth transition from sales to implementation and helping customers quickly realise value from the platform.
Guide customers through platform adoption and best practices for managing compliance frameworks.
Customer Relationship Management
Build strong relationships with key stakeholders including Information Security Managers, Compliance Officers, Risk Managers and IT leaders.
Act as a trusted advisor helping customers align compliance initiatives with business objectives.
Conduct regular customer reviews and strategic success planning sessions.
Customer Retention & Renewals
Own the renewal process for assigned accounts and ensure customers remain engaged and successful.
Monitor customer health indicators and proactively mitigate churn risks.
Account Growth & Expansion
Identify opportunities for customers to expand their use of ISMS.online including additional frameworks, users or capabilities.
Collaborate with the sales team to support upsell and cross-sell opportunities.
Maintain strong account insight aligned with MEDDICC-style value metrics.
Product Enablement & Training
Deliver product training sessions and enablement workshops.
Provide guidance on best practices for implementing and managing information security frameworks.
Customer Feedback & Product Collaboration
Gather customer insights and feedback to help inform product improvements and roadmap priorities.
Act as the voice of the customer within the organisation.
Measuring what matters
Track key metrics including adoption, customer health, NPS, CSAT, renewal rates and expansion revenue.
Use data to continuously improve customer success outcomes.
What you bring
Must-haves
- Experience in Customer Success, Account Management or similar roles, ideally within B2B SaaS.
- Customer Mindset with a strong focus on delivering customer value and measurable outcomes.
- Excellent communication and presentation skills with the ability to explain complex topics clearly.
- Technical Aptitude – comfortable learning SaaS platforms quickly. Experience with CRM tools such as Salesforce, HubSpot, Gainsight or similar is beneficial.
- Collaborative mindset and an ability to work cross-functionally with Sales, Product, Marketing and Support teams.
Nice to haves
- Compliance or Security Knowledge
- Experience with ISO 27001, ISMS, Governance Risk and Compliance (GRC) or GDPR is advantageous.
Why you’ll love it here
- A fast-paced, growing business where you can move quickly and make a real difference.
- A team that values collaboration, ownership, and smart experimentation.
- A product that solves meaningful problems and gets real results for customers.
- A supportive environment where you’ll be trusted to lead and encouraged to grow.
This is a standout opportunity for someone who wants to take ownership, build at pace, and play a key role in scaling a SaaS business with a purpose. Sound like you? Let’s talk.
