Professional Services Lead

Help us scale smarter, faster, and with purpose

Since 2005, we’ve helped organisations achieve their goals through simple, sustainable, and scalable information security. What started as a solution to help UK police forces share sensitive data securely has grown into a global SaaS platform — IO — trusted by thousands of businesses worldwide.

We’re growing fast. Backed by private equity investment and with customers across the UK, Europe, the US, and APAC, we’re expanding our team and doubling down on our mission: to set the standard for information security management and deliver compliance confidence through our exceptional people, process, and platform.

That’s where you come in.

About the role

We are looking for a Professional Services Lead to implement and operationalise IO’s refreshed professional services strategy.

This role will be responsible for translating the strategy into a scalable operational framework, managing consultants who deliver services to customers, and ensuring services consistently deliver high-quality outcomes.

This is a strategic and operational role that will help ensure professional services become a key differentiator for IO.

The role is based in the UK and applicants will require independent right to live and work in the UK.

What you’ll be doing

Implement the Professional Services Strategy

Take ownership of implementing IO’s professional services strategy and ensure it is operationalised across the organisation.
Translate the strategy into clear delivery models, operational processes and measurable outcomes.

Build the Services Delivery Framework

Create and manage the operational framework used to track and manage services delivery. This includes:

• Service delivery lifecycle management
• Service package definitions
• Delivery milestones and success criteria
• Resource planning and utilisation tracking
• Services performance metrics

Ensure services delivery is consistent, measurable and scalable.

Consultant & Partner Management

Liaise with consultants and partners who deliver professional services to IO customers. Responsibilities include:

• Managing delivery quality
• Ensuring alignment with ISMS.online methodologies and standards
• Monitoring consultant performance and utilisation
• Managing the commercial aspects of service delivery

Customer Value & Experience

Ensure professional services consistently deliver clear and measurable value for customers.
Work closely with Sales, Customer Success and Support teams to ensure services support successful platform adoption and compliance outcomes.

Services Performance & Commercial Management

Monitor and optimise the performance of professional services delivery.
Track and analyse metrics including:

• Services utilisation
• Delivery quality
• Customer satisfaction with services
• Delivery timelines and project outcomes

Identify opportunities to improve both customer outcomes and commercial performance.

Continuous Improvement

Identify opportunities to enhance and evolve the services strategy over time. This may include:

• Improving delivery methodologies
• Introducing new service offerings
• Optimising consultant utilisation
• Enhancing operational processes

Cross-Functional Collaboration

Collaborate closely with:

• Sales teams to ensure services are positioned effectively during the sales process
• Customer Success teams to support long-term customer outcomes
• Product and Engineering teams to feed customer insights back into product development

What you bring

Must-haves

At least 3 years’ experience in:

• Professional Services, Consulting Delivery, or Services Operations
• Strong background in consulting-led customer onboarding and transformation programmes
• Working in SaaS, cybersecurity, compliance, or consulting environments
• Implementing or managing structured service delivery frameworks
• Delivering security, risk, or compliance programmes (ISO 27001, SOC 2, GRC etc.)

Consultant & Partner Management

Experience managing external consultants or delivery partners, ensuring quality of delivery and strong commercial outcomes. Experience building repeatable delivery frameworks and services playbooks.

Operational Excellence

Strong ability to design and implement scalable operational frameworks for service delivery with a proven track record of delivering enterprise SaaS implementations.

Customer & Commercial Focus

Understanding of how professional services support customer success, platform adoption and commercial growth. Experience of scoping and delivering professional services engagements, including SOW creation.

Communication & Stakeholder Management

Excellent communication skills and ability to collaborate across Sales, Customer Success, Product, and external consultants.

Why you’ll love it here

• A fast-paced, growing business where you can move quickly and make a real difference.
• A team that values collaboration, ownership, and smart experimentation.
• A product that solves meaningful problems and gets real results for customers.
• A supportive environment where you’ll be trusted to lead and encouraged to grow.