How G Games unlocked collaborative, centralised compliance management

“The ease of running the process and passing our annual surveillance all in one place means we reduce the effort of proving our compliance and can focus instead on ensuring we are actually doing it.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

Key Takeaways

Learn how G Games:

• Centralised existing policies and processes and built a robust ISMS
• Boosted cross-departmental compliance collaboration
• Streamlined ISO 27001 certification, which they achieved in just six months
• Proactively prepare for upcoming compliance challenges.

About G Games

Leading iGaming software house, G Games, are known for their innovative real-money games, developing unique slots, table and instant games.

G Games started in 2013 with the aim of making real-money gaming more fun. The business has now scaled to 80 people, with a portfolio of over 150 games, and serves a range of customers worldwide. They’ve produced a range of innovations and are currently working on their latest ambitious project – multiplayer.

Offering a better experience for the gamer is at the heart of everything they do.

The Challenge

G Games had an existing but decentralised information security management system (ISMS). This took the form of a series of policies located in Dropbox, with unique versions of each policy created to demonstrate the business’s alignment with varying regulatory requirements and facilitate auditing by different regulatory authorities.

While G Games’ processes were effective, version control posed a challenge – the team had difficulty finding the latest versions of policies, while compliance activities and processes took place in disparate areas. G Games’ CCO and Co-Founder, Helen Walton, and her team knew that the business needed a more centralised approach to compliance management.

A centralised platform would enable them to more easily and efficiently demonstrate compliance with requirements when running separate security audits with various regulators. Achieving ISO 27001 certification was also a top priority; the business needed a platform that would streamline the process.

“We needed a single source of truth that aligned all of these requirements, and which integrated easily into our existing processes.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

The Solution

The G Games team chose the ISMS.online platform as a centralised repository for their ISO 27001 and broader information security compliance management. Helen and her team quickly transferred their existing policies and processes into the platform and built out a robust and more efficient ISMS. Leveraging the ISO 27001 tips and support included in the 11-step Assured Results Method also helped the team streamline the compliance process.

“I loved how ISMS presented the requirements, a typical response and a series of tips and explanations. It was really intuitive and helpful.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

Helen added: “At first, I’d been worried this was just a kind of glorified filing system. I was deeply sceptical about the value. But I soon realised how effective it was as a dynamic process linking the different relevant processes together and holding everything in one place.”

With ISMS.online’s built-in version control, the G Games team can now dynamically review, update, and share compliance documentation without searching for the most up-to-date version. The platform’s automated review reminders also ensure consistent oversight.

“The biggest difference for us was proper versioning and being confident everything was up to date and effectively reviewed.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

The Result

“It just simplified everything and gave me far greater confidence that we were in control of the process.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

G Games’ compliance management is consolidated within the ISMS.online platform, enabling easy version control, clear audit trails, simplified evidence management and streamlined compliance. The business successfully achieved ISO 27001 certification within just six months of onboarding with ISMS.online and transferring their disparate compliance activities into the platform.

“The ease of running the process and passing our annual surveillance all in one place means we reduce the effort of proving our compliance and can focus instead on ensuring we are actually doing it.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

Helen and the G Games team can now focus on implementing, managing, and improving their information security posture rather than spending time and resources on finding and managing documentation. The business’s robust, unified ISMS ensures policies, risks, assets, and evidence are easily accessible and manageable.

“The most useful feature was having the risk maps, asset registers, interested parties maps, etc., all in one place. It felt like being walked through the process and knowing nothing would be forgotten or missed.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

G Games has also leveraged the ISMS.online platform to improve collaboration across departments. Collectively, they’ve built a comprehensive and robust approach to information security compliance that is translated organisation-wide.

“The collaboration between operations, compliance, finance and development has been incredibly positive and has formed a basis for more of our operations and service delivery review work.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

What’s Next?

“We knew that, as long as we followed what was in ISMS.online, our surveillance process would be easy.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games

With ISO 27001 certification achieved and in hand, the G Games team are currently focusing on evolving compliance challenges in the iGaming industry.

In preparation to enter the US market, they’re also adapting and aligning their compliance management with US-specific regulatory requirements. In a competitive and highly regulated industry, G Games stays ahead of the curve with an unwavering focus on proactive compliance, efficiently managing and securing customer, business and partner data.

“We’ll be entering the US market next, and there are more and more compliance challenges coming for the iGaming industry – we’ll be adapting and building on our current platform to prepare for both.”

Helen Walton Chief Commercial Officer and Co-Founder, G Games