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Frequently asked questions

FAQs about ISO 27001

We’ve collated some common questions about ISO 27001, if you’d like to know anything not addressed here, please get in touch.

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ISO 27001 basics

What is ISO 27001 and why does it matter?

ISO 27001 is the international standard for information security management systems (ISMS). It provides a structured framework for managing sensitive data and reducing information security risks. ISMS.online helps you achieve ISO 27001 certification faster with our pre-configured platform and built-in best practices.

Do I need to buy the ISO 27001 standard?

Yes. ISO does not allow redistribution of the standard. You must purchase it from:

https://www.iso.org

Or BSI Shop if you’re in the UK.
You’ll want ISO/IEC 27001:2022 (current version).

Do I need to comply with ISO 27001 or just be certified?

ISO 27001 certification is optional—but often expected by customers and regulators. If you’re handling sensitive data, certification offers a competitive advantage and proof of best practice.

How long does it take to achieve ISO 27001 certification?

Timelines vary based on your organization’s size and maturity. With ISMS.online, organizations often reach certification readiness in 3–6 months using our Assured Results Method (ARM) and pre-configured content.

What’s the fastest way to get to ISO 27001 certification?

Use a pre-configured ISMS like ours. Our Assured Results Method (ARM) and Virtual Coach streamline the work. SMBs often certify in under 90 days.

Implementation

How much does it cost to implement ISO 27001?

Typical costs range from £5K–£20K+, depending on your company size, readiness, and whether you use internal resources, a consultant, or a managed service provider.
With ISMS.online’s pre-configured platform, you significantly reduce consultancy and implementation time, keeping total cost and effort low.

Can you implement ISO 27001 for us?

We don’t deliver consultancy directly, but we do partner with certified ISO 27001 consultants and MSPs. They can implement the ISMS for you using our platform. You can choose full-service, co-managed, or DIY with our built-in guidance.

Do I need to implement all 93 Annex A controls?

No. You only need to implement the ones relevant to your risks—but you do have to justify every inclusion/exclusion in your Statement of Applicability. ISMS.online automates that.

Does the platform come pre-configured with the ISO 27001 requirements and 93 Annex A controls structure?

Yes. ISMS.online includes all Clauses 4–10 and all 93 Annex A controls (2022 version) in a structured, linked format—ready for use on day one.

What ISO 27001 documents come with the ISMS.online package?

You get:

  • Policy templates aligned to every clause and control
  • Pre-written controls (mapped to 2022 Annex A)
  • Risk register, Asset inventory, Management Review structure
  • Statement of Applicability generator
  • Templates for internal audit, corrective actions, incidents, and more

All are editable, version-controlled, and audit-ready.

Can I use my existing tools for risk management and/or incident tracking?

Yes—but you’ll need to map them back to your ISMS and controls. ISMS.online centralizes this with built-in modules for risk and incident tracking, versioning, and audit trails to save time and reduce fragmentation.

Audits & Certification

Can ISMS.online help with internal audits?

Yes. You can run internal audits, track findings, assign corrective actions, and prep management review—all inside the system. No juggling files.

Will my auditor accept ISMS.online as my primary ISMS tool?

Yes. Our platform is recommended by auditors globally and built to meet ISO 27001’s structure, audit requirements, and evidence trails out-of-the-box.

What happens if I fail the ISO 27001 audit?

You’ll receive a nonconformity report. You can fix the issues and still certify later. ISMS.online helps you track and resolve audit findings with corrective actions built in.

How much does it cost to get ISO 27001 certified?

Costs vary by auditor and readiness.
Typical ranges:

  • SMB: £3K–£10K (audit) + internal resourcing
  • With ISMS.online: Less resourcing + faster implementation

We also offer partner-led R-MSP services to spread cost and reduce effort.

What happens after ISO 27001 certification?

Certification isn’t the end—it’s the beginning of continual improvement. You’ll need to conduct regular audits, reviews, and control updates. ISMS.online makes maintenance easy with review schedules, notifications, and dashboards.

Support & Consultancy

Do I need a consultant to use ISMS.online?

No—but we work with dozens of consultants if you want hands-on help. Our platform is built for self-starters and service-led approaches (R-MSP ready).

Do I get ISO 27001 consultancy?

With ISMS.online you can:

  • Add consultancy via one of our trusted partners
  • Use our Virtual Coach for step-by-step guidance
  • Access implementation roadmaps and best-practice packs (ARM, ISO 27001 toolkit)
Find your compliance confidence, with ISMS.online

People + Process + Platform

Ready to be compliance confident?

Software alone can’t fix all your information security problems. It takes a combination of experience, processes, and the right software to get it right. IO includes the people, process, and platform you need to feel compliance confident.

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