Clekt achieves first-time ISO 27001 certification with the ISMS.online platform

The Challenge

Clekt needed to create an ISMS and achieve ISO 27001 certification to enter new markets and win larger customers. It was important to Clekt to safeguard their customers’ data and their own intellectual property by managing access to their online resources. They wanted to demonstrate their commitment to data privacy and security and ensure their people understood the importance of infosec.

Clekt were managing their GDPR compliance in a spreadsheet-based system that they had created themselves. But they’d started to see the limits of that. We showed them how our platform could accelerate them to ISO 27001 certification and beyond.

Claudia Hesleden, Head of Operations at Clekt, said: “When we started the ISO 27001 certification process, we wanted it to be as seamless as possible. We really wanted our solution to be cloud-based, not paper-based or running on a variety of spreadsheets.”

“We looked at some other ISO 27001 software and had a demo with ISMS.online. We thought your platform was very much best suited to our approach.”

Claudia Hesleden Head of Operations, Clekt

The Solution

Clekt signed up for our standard ISMS package, which includes our Assured Results Method designed to lay out a clear, tried and tested path to first time ISO 27001 certification success. Our Adopt, Adapt, Add content started them out with 77% of their ISMS documentation already complete.

“Throughout the process of onboarding the team were extremely helpful in getting us set up and talking through the platform layout. Don’t get us wrong, ISO 27001 is a bit of a handful when you’re starting off, but ISMS.online and its ease of use really helped here.”

Jess Cray Operations and Systems Manager, Clekt

The Clekt team added on our Virtual Coach, which provides 24/7 context-specific help and support. It is a great starter when it comes to understanding the requirements of each ISO 27001 Annex.
After a few weeks Clekt decided they could really benefit from our Supply Chain Accounts module, too.

“The Supply Chain Accounts module was a big factor in our success, as it helped us monitor all our suppliers and customers in one place.”

Jess Cray Operations and Systems Manager, Clekt

Jess added: “The ability to track contracts and set “to dos” against each account is something that’s now become part of our everyday business processes.”

Clekt also drew on our standard suite of bespoke tools and utilities. The linking of risks, assets and controls across the ISMS.online platform made it really easy to understand which assets they were trying to protect, the risks of not protecting each asset and the control they had put in place. They were able to highly customise it all to suit their approach and track it in one central place. It provided vital evidence for their audit.

“It was really easy to navigate the auditor around our ISMS and show them our overall approach to information security.”

Claudia Hesleden Head of Operations, Clekt

The team came to us whenever they needed a hand. Like all our customers, they could live chat to us from within our platform.

“We can safely say we wouldn’t have got through without Kayleigh on the other end to answer our questions. Although virtual she was very much part of our team and would go above and beyond to help us out. She really was vital in getting us through our ISO 27001 certification.”

Claudia Hesleden Head of Operations, Clekt

The Result

Our platform helped them achieve ISO 27001 certification on their first attempt, just over six months after signing up with us. Now they’re looking at how they’ll build on that achievement.

Clekt are looking to manage and evolve their ISMS over the next three years, ready for their re-certification. They’re also looking at how they can use our platform to help and support their own customers.

If you would like to talk to us about how we can help with your compliance objectives then book a demo today.